Support FAQ

CG Hacks was created by industry professionals who needed faster, better tools for digital compositing. Our mission is simple: help artists create jaw-dropping work — faster and smarter — using premium-grade VFX overlays, and 3D Resources.

Most of our products are delivered digitally through an automated process immediately after purchasing. You can download your products through prompts on the order confirmation page, OR, through your customer account.

If you feel you've been left hangin', please CONTACT US, and we'll assist as best we can!

Due to the nature of our digital products being immediately accessible upon purchasing, no refunds will be allowed under any circumstances after the digital content has been downloaded.

If you have not downloaded your purchased content and require a refund please CONTACT US as we handle refunds on a case by case basis

Most customers will create accounts at the time of their first purchase/checkout. This allows the customer to view their order history more quickly.

To create an account without making a purchase, click the Account icon at the top right of our website. Below the login credentials, you will see a "Create An Account" link.

We require customers to create an account for the sole purpose of better serving them. Having a customer account allows our customer service to run more smoothly and expedite help when needed.

It also allows you, as a customer to have easy access to your order history and product downloads.

On the account login screen, you will see a "forgot password?" link in the password field. This link will help guide you through the process of resetting your password.

• Personal License
  
  ✅ Use for personal artwork, practice, social media, or student projects.
  
  ❌ Not allowed for freelance client work, advertising, merchandise, or anything that generates income.
  
  👤 Licensed to one person only.

• Commercial License
  
  ✅ Use for professional client work, freelancing, studio or agency projects.
  
  ✅ Approved for ads, YouTube content, album covers, prints, products, and other resale or monetized uses.
  
  👥 Licensed for up to 5 users in a team or studio setting.
  

If you're unsure which license is right for you, feel free to email us — we're happy to help!

Yes! If you buy a Personal License and later need Commercial rights, just contact us — we’ll offer a prorated upgrade.

Absolutely. Both Personal and Commercial licenses include free future updates for the packs you’ve purchased.

If you own an All In Bundle, you’ll also receive all future packs in that category (Overlays or 3D resources) — no extra cost.

✅ Yes with either license, as long as the content isn’t being sold directly (like as part of a downloadable asset pack or NFT).

If you’re doing branded or sponsored content, the Commercial License is recommended.

✅ Yes, with a Commercial License.

That includes freelance Photoshop work, photo manipulation commissions, content creation for agencies, music videos, or commercial artwork.

❌ No, redistribution of the raw overlays, textures, or files is not allowed under any license.

You can use them in your final artwork (flattened or rendered), but not as standalone downloads or assets, including individualized layers withing a working document.

The Commercial License covers up to 5 users.

If you have a larger team, contact us for a studio-wide license or custom bulk licensing options.

Each product or bundle comes with its own license. You choose Personal or Commercial at checkout. If you buy the All In Bundle, it includes commercial or personal rights for everything in that category — current and future.

Immediately after purchasing, you will have a download button on your "order status page" confirming your order. This will redirect you to your download area.

You can also download your content via your customer account under "orders" and clicking "access downloads" next to your order.

Immediately after purchase, a confirmation email is sent to you as a purchase receipt.

You can also find your order information when logged into your customer account under "orders."

No. The copyright to CG Hack's products and all assets remain with us. However, upon purchasing our products, you are licensed to use our products for any personal or commercial project you create or own the copyright for.

Nooooope! Seriously though, we love when artists shout us out, but there's no need to do so!

The short answer is no. While we understand that there are times that this is necessary, due to our licensing, we require any owner of our intellectual property to purchase the files. In this case, that would include clients requesting the use of our assets in their layered project files.

If you would like to use our assets for strictly educational purposes, please CONTACT US. We do our best to help others learn, even when using our products. Let's chat!

You can view our Privacy Policy HERE

You can view our Terms And Conditions HERE

You can view Our License Agreement HERE!